Store Policy

Customer Care

REFUND POLICY

1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

Conditions* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
* We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

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FOR ALL ITEMS:

If we sent the wrong order or item(s), you received any broken items, you may return or exchange the unused item in its original condition as long as you Contact Us within 100 days from the delivery date.

FOR ALL CUSTOM MADE ITEMS:

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At Amys Handcraft, we understand that you may want your own special design! To help you out, we offer custom making of our items. Custom sizing takes the same amount of time to make and ship to you!

A few things to remember about custom items:

Custom items are made specifically to the measurements you provide. That means no the item is not made based on our vision, design and style. Because of this, we are unable to accept any returns on custom items. Please double check your measurements and color choice before ordering.

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We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. An additional fee, plush shipping fee may apply. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!