FAQ | Amy's Handcraft

When will I receive my shipment?

Amy's team will do their best for the fastest possible delivery. However, shipment to certain countries may take longer, depending on the location.

Can I get my money back if I'm not satisfied with Amy's product?

Yes, assuming you return the item within a month from the time of shipment. We will not be able to reimburse you for shiping and taxes. Furthermore, your refund will be issued in full only if the returned item is not damaged. We may be able to issue a partial refund if the damage can be fixed.

Are Amy's product all hand made?

Yes, Amy's products are 100% handmade.

Can I have a custom product with different color, size, or design?"

Absulotly. But your item will take time (typically within a month) before it is shipped to you. Furthermore, we do not offer a refund for custom made products.

How do I order a custom hand made item?

You may send us an email inquiry about the item you have in mind, with as much details as possible, to get an idea about the price and time of shipment. All payments must be made in advance.